Call Us:

919-969-9611

Primary care pediatricians serving Chapel Hill, Carrboro, Pittsboro, Hillsborough, Briar Chapel, and Mebane North Carolina

Village Pediatrics specializes in pediatric medicine.

We care for your child's physical, emotional and developmental health!

 


04/13/2020– COVID-19 UPDATE

Hello- Here at Village Pediatrics we are all well and hope that you and your families are too! The VP providers and staff are here to help care for your children ages 0-22. We are seeing scheduled patients in our Southern Village office from 8am to 5pm. Only well infants and children in the morning and sick patients in the afternoon.  

 

We’re also able to treat many problems as Virtual Visits using internet video connection via Face Time or secure Zoom.  If you have a concern that you’ve been meaning to discuss with your child’s doctor, this is an ideal time to call!

 

To keep your family healthy, we recommend scheduling the following types of appointments:

  • Newborns and babies under 2 years of age will be seen in the office for regular checkups (birth and 2, 4, 6, 9, 12, 15, 18 and 24 months). These visits are so important to your infants health! At each wellness visit:
  • Your baby Is weighed and measured to monitor growth parameters
  • Your baby has a hands on physical exam to screen for serious illness
  • You have time ask questions and we provide anticipatory guidance
  • Your baby receives necessary vaccines (a resurgence in measles or whooping cough would be terrible right now!)
  • Afternoons are for sick visits only- please call for same day appointment
    • Fevers, sore throats, coughs, stomach aches can all be evaluated including any necessary testing
  • Virtual visits using Face Time or Zoom technology-
    • Routine medication follow- up visits for ADHD or mood
    • New onset concerns for ADHD, anxiety, OCD, depression
    • Behavioral concerns such as sleep challenges, picky eating, potty struggles, toddler tantrums, and setting limits with your teen
    • Chronic medical problems

 

  • If your child is behind on vaccines we can conduct a vaccine only visit in your vehicle in our covered parking lot!!

 


Coronavirus Info 

 

We at Village Pediatrics are following the Covid-19 [novel Coronavirus] outbreak closely. Our practice receives updates from the NC Department of Health and local health departments. The links below provide reliable information about this current health issue. 
 
 
 
 

 


COVID-19: Guidance on Arriving Home & Keeping Family Safe

 


 

Village Pediatrics takes Blue Home for 2020

For 2020 Blue Value is now Blue Home


 


 

It is with great sadness that we let you know; Lizzie, our sweet therapy dog has gone to heaven. 
She will be greatly missed by all her families. 
Lizzie brought happiness and joy to all she encountered.

 

 

Lizzie - Volunteer Therapy Dog

 

 


Teething Necklaces and Beads: A Caution for Parents

"​​​​​When parents see their baby suffering, they just want a solution. Teething necklaces and beads have become an increasing popular alternative treatment to ease teething painBut, are they effective and safe? The answer is no."

Click here for info on Teething Necklaces and Beads


NO-COST EYE ASSESSMENTS FOR INFANTS 6-12 MONTHS

 

The American Optometric Association recommends scheduling

our baby’s first eye exam around six months of age

 

https://www.infantsee.org

Payment Policy

Village Pediatrics of Chapel Hill Patient Payment Policy

Revised: January 2020

Thank you for choosing our practice! We believe that establishing a written financial policy is mutually beneficial for all parties. It is our goal to avoid any miscommunication or concerns regarding financial matters in order to focus our energies on providing healthcare services to our patients.

Insurance

  • Please provide a copy of your insurance card at each visit.
  • We participate with most insurance plans. Your insurance coverage and benefits are a contract between you and your insurance company. Each plan has different benefits as well as different financial obligations. Not all insurance policies cover all services. It is your responsibility to check your insurance company to determine covered benefits.
  • We are required to file with your primary carrier only. It is your responsibility to file charges with any secondary insurance carries for reimbursement.
  • If you have insurance coverage under a plan with which we do not have a contract, you will be treated as a “self-pay” patient and will be provided documentation to assist you in filing your own claim. We offer a reasonable discount for our cash paying patients. We will give you an estimate of what will be due at the time of service and payment for services is due at the time of service. You will be asked to sign a waiver stating that you have no health insurance and will not be filling with any health insurance carriers. Failure to sign this waiver may result in cancelation of your appointment. 
  • We cannot extend professional courtesy discounts.

Payment

Payment is expected at the time of service. This includes co-pays, co-insurance, balances, and deductibles.  Failure to produce payment at check-in may result in you appointment being rescheduled.  

  • As a courtesy to our patients we gladly accept cash, check, money-order, Visa, MasterCard, American Express and Discover.
  • Yearly deductible plans: Families who must meet yearly deductibles will be required to pay $75.00 at the time of service. A claim will be generated to your insurance company so that this amount will be credited to your deductible. In addition, we require a copy of your health savings account debit/credit card or a personal debit or credit card to remain on file in our office. Your card will be charged and a receipt generated once your insurance company send us your explanation of benefits for the claim. If there has been an overpayment, we will issue you a refund check the following business day. If you do not place a credit card on file, payment in full is required on the date of service and a refund will be issued once your insurance company processes the claim.
  • In the case of services provided to minors, the individual who initiates services for the child will be responsible for payment. We do not bill another individual or estranged spouse for payment.
  • A service charge of $35.00 will be added for:
    • Returned checks
    • Re-filing of insurance due to incomplete or incorrect information given at the time of service.
    • Administrative fee associated with accounts turned over to collection agencies.

Balances

  • Any amount not covered by the insured/patient’s insurance is due within 30 days of the time of service. Late payments will incur an additional $10.00 per month billing fee.
  • Balances on account must be paid prior to receiving additional services.
  • No balance over $500.00 can be carried on a family account.
  • Accounts will be turned over to a collection agency if past due 90 days or more. The patient family will be responsible for all collection costs involved with the collection of this account including court cost, reasonable attorney fees and all other expenses incurred with collection if there is a default on any unpaid balance.
  • Failure to pay balance may result in discharge from the practice. 
  • Should you have extraordinary financial pressures, we will assist you with a payment plan, agreed to in writing with our billing department prior to services being rendered.

 

Appointments and Canceling Services

  • An appointment written in our schedule with your child’s name on it is a bond of trust that we will be here to serve you and you will be present for that appointment. The appointment is made with your approval and is considered confirmed whether or not you have received an e-mail or call reminder. On the occasion that we might run late, it is due to attending to unanticipated needs of other patients, just as your unanticipated needs might require attention.
  • We require 24 hours’ notice to cancel pre-scheduled appointments and 2 hours’ notice to cancel a same day appointment. We charge a $75.00 no-show fee for missed appointments, pre-scheduled appointments that are canceled with less than 24 hours’ notice and same day appointments canceled with less than 2 hours’ notice. We cannot accept cancellations of appointments left online.   

Urgent Care Hours/Holidays

  • Appointments Monday – Friday before 8am and 5pm or later, appointments during our weekend hours, and same day appointments during a holiday are considered to be “urgent care.”
  • There is a fee of up to $45.00 for each urgent care visit and a fee of $45.00 for each urgent care visit on a holiday. This fee will be billed to the insurance we have on file, but if it is denied this fee will become your responsibility.

 

Village Pediatrics of Chapel Hill does not currently charge for any form completion or for after hour nurse/triage calls.

 

Important note about Billing

Insurance companies have very specific regulations about billing for health care services.  As your health care providers, we are required to follow those regulations in how we report services provided to you. All physicians/providers must report to the insurance company in a universal code system linked to the service, treatment or procedure provided. It is not uncommon for a patient to receive a regular check-up and an evaluation of an acute or chronic illness (ex: ADD/ADHD, asthma, ear aches, and sore throats). In these cases, your insurance may be billed for a well child exam and an additional office visit. 

Insurance companies handle these reported codes differently. Some insurance companies may require an additional co-pay to cover the charge and/or the charge may go towards your co-insurance or deductible; this is determined entirely by your insurance company. If you have questions, please check with your insurance carrier. 

We appreciate the opportunity to participate in your family’s healthcare. As always, we are dedicated to providing the best possible care for your family. If our billing office can help, please contact them at (919)-969-9611.   

I have read, understand, and agree to the above financial policy. I understand that charges not covered by my insurance company, as well as applicable co-pays and deductibles are my responsibility.

Parent Signature Date
Parent Name (PRINT, please) DOB:
Child’s Name (PRINT): DOB:
Child’s Name (PRINT): DOB:
Child’s Name (PRINT): DOB:
Child’s Name (PRINT): DOB:


You can dowload a pdf copy here.